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Tuition Payment And Refund Policy

Policy on Tuition Refund

As an institution registered with PTIB, the tuition and refund policy of RED Academy (‘the institution’) adheres to the requirements set out by the PTIB as outlined in the policy and procedures below. For a summary of tuition, fees and payment schedules for a program, please refer to the RED Academy program outline.

​Notification

In order to initiate refunds, a dated written notice must be provided by the initiating party. Written notice may be provided through any medium by which the date of delivery can be verified/date stamped. The notice will be effective from the date it is delivered.​

Refund Entitlement

A student may be entitled to a refund of tuition fees in the event that:​

  1. The student provides written notice to RED Academy that they will be withdrawing from the program, or
  2. RED Academy provides written notice to the student advising that the student has been dismissed from the program.

The refund amount that a student is entitled to is calculated based on the total tuition fees due under the admissions contract. Where total tuition fees have not yet been collected, RED Academy is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract. If RED Academy has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.​

Any admissions deposit fees are non-refundable.​

Refund Policy for Students

A. Refunds before the Program of Study Begins​

  1. If written notice of withdrawal is received by RED Academy within seven (7) calendar days after the contract is made, and before the commencement of the period of instruction specified in the contract, RED Academy may retain 5% of the total tuition and fees due under the contract to a maximum of $250.​
  2. If written notice of withdrawal is received by the institution thirty (30) days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, the institution may retain 10% of total tuition only due under the contract to a maximum of $1000.​
  3. Subject to Section A.1 above, if written notice of withdrawal is received by the institution less than thirty (30) calendar days before the commencement of the period of instruction specified in the contract, and more than seven (7) calendar days after the contract was made, the institution may retain 20% of the total tuition only, due under the contract to a maximum of $1300.​

B. Refunds after the Program of Study Starts​

  1. If written notice of withdrawal is received by the institution or a student is dismissed up to and including 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition due under the contract.​
  2. If written notice of withdrawal is received by the institution, or a student is dismissed where more than 10% and up to and including 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition due under the contract.​
  3. If a student withdraws or is dismissed where more than 30% of the period of instruction specified in the contract has elapsed, no refund is required.

​C. Other Refund Requirements​

  1. Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.​
  2. Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.​
  3. Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:
    • a. The student must return the equipment unopened or as issued within 14 calendar days; and
    • b. If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.​
  4. Where the delivery of the program of study is through home study or distance education, refunds must be based on the percent of the program of study completed at the rates as set out in section 7.​

Payment of Refund

Refunds owed to students will be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of the institution’s written notice of dismissal.

Policy on Outstanding Tuition Payment

Tuition fees must be paid by the date indicated on the student contract and invoice. Students who have tuition balance past due will be notified by the administrative team. It is at the discretion of the General Manager to expel students who have an outstanding tuition balance past the payment due date.

Admissions Policy

Policy:
RED Academy is committed to providing accurate information and guidance to prospective students to ensure they make informed decisions about their program of study. RED Academy’s admission criteria are well publicized and applied consistently. Entry assessment tools and admission requirements ensure students have the required competencies, and the basic knowledge, skills, and abilities to achieve program outcomes.

RED Academy’s admissions process will aim to admit students who demonstrate a keen interest and aptitude for the area of study and will endeavor to admit cohorts of students comprised of a diversity of background and motivations to foster an engaging and rewarding learning environment for all students.

Admission requirements may not be waived by either the student or RED Academy.

Students are provided with the following policies prior to enrolling in their intended program of study, including a Letter of Acceptance or student enrollment contract:

a. Tuition and Refund Policy
b. Dispute Resolution/Grade Appeal Policy
c. Withdrawal Policy
d. Dismissal Policy
e. Admissions Policy
f. Attendance Policy
g. Program Outline

Procedure:
Admissions processes, procedures, and policies will be managed by the Admissions Officer of RED Academy (Admissions Officer). The Admissions Officer will be the primary point of contact for all prospective students throughout the admissions process.

Forms and Documents

• RED Academy Application Form
• Letter of Admission

Application Process & Deadlines

• RED Academy will accept program specific applications in multiple intake rounds throughout the calendar year based on program offerings
• Applications will be accepted on a rolling basis up to a firm deadline for each intake round.
• Application deadlines, criteria for admissions, and admissions procedures will be clearly outlined on the Academy’s website for prospective applicants.
• Prospective students must complete the RED Academy online application and pay the noted application fee. The contents of the application form and application fee may vary by program.
• Applicants must complete all required fields of the application form and submit requested documents by the stated deadline, incomplete applications will not be considered.
• Applicants who demonstrate suitability for the program based on their written application will be invited to take part in an interview to be conducted in-person or by video conference technology. Participation in an admissions interview is mandatory for admission into all full-time programs.
• Interviews will be conducted by the Admissions Officer and other representatives of RED Academy depending on the program. Applicants will be notified of the details positional details of their interviewer(s) in advance of the interview.
• In the event that an applicant does not attend their interview or provide a valid written reason for missing the interview, their application for admission will be denied.

Admissions Outcomes
Applicants will receive one of the following decisions outcomes for their completed application:

• Admitted – denoting that the applicant has been accepted into the program of their choice for the intake they have applied to.
• Waitlisted – denoting that the applicant may be offered a place into the program of their choice for the intake they have applied to depending on future vacancies. Waitlisted applicants will not be guaranteed a seat, and may be “carried forward” to a future intake round at the discretion of RED Academy.
• Carried Forward – denoting that the applicants file completed application will be carried forward for consideration in the next intake round at the discretion of RED Academy.
• Denied – denoting that the applicant has been denied admission into the program of their choice for the intake they have applied to.

Students who are admitted, waitlisted, or carried forward must respond to their offer of admission by the date stated on their Letter of Admission.

Notification of Decision

• Students will be notified of their admission decision in writing by RED Academy prior to the start of the program
• All applicants for a given intake round will be provided with an admission decision prior to the at least 4 weeks prior to the anticipated start of the program
• Applicants invited for an interview will be notified of their admission decision within 1 month of completion of the interview.
• Students who are admitted into the program will be provided with an electronic link to the following policies of RED Academy. , Students students are responsible for reviewing and understanding each of these policies before accepting their offer of admission. Questions may be directed to the Admissions Officer.

o Tuition and Refund Policy
o Dispute Resolution/Grade Appeal Policy
o Withdrawal Policy
o Dismissal Policy
o Admissions Policy
o Attendance Policy
o Program Outline

• Due to limited resources and volume of applicants, applicants who are denied admission will not be provided with feedback or reasoning.

Acceptance of Admission

• Admitted applicants who accept their position in their respective program must pay an admissions deposit and remit their program fees by the schedule outlined in their admissions letter based on RED Academy’s Tuition and Fee Schedule and Tuition and Refund Policy.

Appeals

• Applicants who wish to appeal their admissions decision must send a request in writing to the Admissions Officer
• Student may appeal on the ground of error in process or need for special consideration due to circumstances or events outside of their control
• Processing and adjudication of appeals will be carried out through the process outlined below.

Procedure for Appeal of Admissions Decision

1. If an applicant feels that they were unjustly denied admission due to the ground outlined above, they must submit in writing a request for appeal outlining the grounds and relevant information to the Admissions Officer.

2. The Admissions Officer will arrange to meet with the applicant to discuss the concern as soon as possible.

3. Following the meeting with the applicant, the Admissions Officer will conduct any enquiries and/or investigations necessary and appropriate to determine whether the student’s concerns or circumstances are substantiated in whole or in part. Those enquiries may involve further discussion(s) with the student either individually or with appropriate RED Academy personnel. All communications must be in writing.

4. The necessary enquiries and/or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later than 10 working days following the receipt of the student’s written concerns.

a. If it is determined that the applicants concerns are not substantiated, the Institution will provide a written explanation of the decision and deny the complaint; or
b. If it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution.

5. If a satisfactory resolution cannot be achieved, the applicant may appeal to the Director of Operations who will review all documents generated in the process to date, collect additional information and render a decision with a resolution where appropriate.

6. If the applicant is dissatisfied with the determination of the Director of Operations, they may appeal to the Owner or the Director of Operations of the institution within five working days.

7. The Owner or Director of Operations will review the matter and if necessary, may meet with the student as soon as possible but within five working days of receipt of the student’s appeal.

8. The original decision will either be confirmed or varied by the Owner or the Director of Operations in writing within five working days after receipt of the student’s appeal or, if a meeting with the student occurred, within five days of that meeting. At this point the Institution’s dispute resolution process will be considered exhausted.

If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca).

Forms and Documents

• RED Academy Application Form
• Student Enrollment Contract

Policy On Absence And Tardiness

Policy:
RED Academy recognizes the importance of regular, on time attendance in all programs. Attendance policy in individual programs, however, is left to the discretion of the individual instructor(s) for the program, except in the cases of RED Academy-authorized absences. In order to successfully achieve program requirements, students may be required to attend formal assessments or capstone project related events.

Procedure:
• Students must keep an attendance rate of 90%. If they miss more than 10% of their class time, they may not be eligible for a graduating certificate or diploma.

• Students must show up on time for class. Students showing up late will see their attendance recorded as a half day of missed class.
• Beyond attendance requirements specified by instructor(s), students will be expected to attend any formal assessment date(s) set for their program.
• Absences may be excused for reasons deemed valid by an individual instructor for regularly scheduled classes or RED Academy in the case of formal assessment date(s).
• Appeals related to attendance may be made to the Director of Operations in accordance with RED Academy’s Dispute Resolution/Grade Appeal Policy.

Work-Study Programs Refund Policy

1) A student may be entitled to a refund of tuition fees in the event that:

(a) The student provides written notice to the institution that he or she is withdrawing from the program, or
(b) The institution provides written notice to the student advising that the student has been dismissed from the program.

2) The written notice of withdrawal or dismissal may be delivered in any manner provided that a receipt or other verification is available that indicates the date on which the notice is delivered.

3) The notice of withdrawal or dismissal is deemed to be effective from the date it is delivered.

4) The refund to which a student is entitled is calculated on the total tuition fees due under the contract. Where total tuition fees have not yet been collected, the institution is not responsible for refunding more than has been collected to date and a student may be required to make up for monies due under the contract.

5) If the institution has received fees in excess of the amount it is entitled to under the student contract, the excess amount must be refunded.

6) Refund policy for students:

(a) Refunds before the program of study begins:

1. If written notice of withdrawal is received by the institution within 7 days after the contract is made, and before the commencement of the period of instruction specified in the contract, the institution may retain 5% of the total tuition and fees due under the contract to a maximum of $250.
2. If written notice of withdrawal is received by the institution 30 days or more before the commencement of the period of instruction specified in the contract and more than 7 days after the contract was made, the institution may retain 10% of total tuition only due under the contract to a maximum of $1000.
3. Subject to Section 6(a)(1) above, if written notice of withdrawal is received by the institution less than 30 days before the commencement of the period of instruction specified in the contract, and more than 7 days after the contract was made, the institution may retain 20% of the total tuition only, due under the contract to a maximum of $1300.

7) Refunds after the program of study starts:

(a) If written notice of withdrawal is received by the institution or a student is dismissed before 10% of the period of instruction specified in the contract has elapsed, the institution may retain 30% of the tuition due under the contract.
(b) If written notice of withdrawal is received by the institution, or a student is dismissed after 10% and before 30% of the period of instruction specified in the contract has elapsed, the institution may retain 50% of the tuition due under the contract.
(c) If a student withdraws or is dismissed after 30% of the period of instruction specified in the contract has elapsed, no refund is required.

8) Where a student did not meet the institutional and/or program specific minimum requirements for admission through no misrepresentation or fault of their own, the institution must refund all tuition and fees paid under the contract, less the applicable non-refundable student application or registration fee.

9) Where a student withdraws or is dismissed from their program, they are entitled to 100% refund of any as-yet to be received consumables that have been pre-paid.

10) Where a student withdraws or is dismissed from their program after receiving technical equipment from the institution free of charge:

(a) The student must return the equipment unopened or as issued within 14 calendar days; and
(b) If the student fails to return the equipment as set out above, the institution may deduct the reasonable cost of the equipment from any amount to be refunded to the student.

11) Where a student did not meet the requirements, or opt-out, of the Co-op optional part of the program, they are NOT entitled to refund of the Co-op Placement fee.

12) Refunds owed to students must be paid within 30 days of the institution receiving written notification of withdrawal and all required supporting documentation, or within 30 days of an institution’s written notice of dismissal.

Student Code Of Conduct And Dismissal Policy

Policy:
Students are expected to meet and adhere to the Code of Conduct set out in this policy while completing a program of study at RED Academy. If necessary, students should request clarification from the Director of Operations. “Student” means a person who is presently enrolled at RED Academy.

Code of Conduct
While on RED Academy’s premises or in the course of activities or events hosted by RED Academy, students:

• must comply with all applicable RED Academy policies;
• must treat all students and staff with respect and must not engage in physically aggressive, threatening, harassing, discriminatory or otherwise offensive behaviour;
• must not steal, misuse, destroy or deface RED Academy’s property;
• must not consume, possess or distribute alcohol or controlled or restricted substances; and
• must not contravene any provision of the Canadian Criminal Code or any other federal, provincial, or municipal statute or regulation.

The above list sets out examples of prohibited conduct. It is intended to help students understand the type of conduct that will be subject to discipline and is not exhaustive.
Students who violate the Code of Conduct will be subject to the procedures and discipline outlined below, which may include immediate dismissal from the institution.

Procedure:

1) All concerns relating to student misconduct shall be directed to the Director of Operations. Concerns may be brought by staff, students or the public.

2) The Director of Operations will arrange to meet with the student to discuss the concern(s) within 5 school days of receiving the complaint. If the alleged conduct is of such a serious nature that an immediate dismissal may be warranted, the Director of Operations will meet with the student as soon as is reasonably possible.

3) Following the meeting with the student, the Director of Operations will conduct any further inquiry or investigation necessary to determine whether the concerns are substantiated.

4) Any necessary enquiries or investigations shall be completed within 5 school days of the initial meeting with the student.

5) The Director of Operations will meet with the student and do one of the following:

(a) Determine that the concern(s) were unsubstantiated;
(b) Determine that the concern(s) were substantiated, in whole or in part, and either:

(i) Give the student a warning setting out the consequences of further misconduct;
(ii) Set a probationary period with appropriate conditions; or
(iii) Recommend that the student be dismissed from the RED Academy.

6) The Director of Operations will prepare a written summary of the determination. A copy shall be given to the student, and the original will be placed in the student file.

7) If the student is issued a warning or placed on probation, the Director of Operations and the student will both sign the written warning or probationary conditions and the student will be given a copy. The original document will be placed in the student’s file.If the recommendation is to dismiss the student, the Academic Programs Manager of the institution will review the recommendation and accept or reject it. If the recommendation is accepted by the Academic Programs Manager, the Director of Operations will meet with the student to dismiss him/her from

If the recommendation is to dismiss the student, the Academic Programs Manager of the institution will review the recommendation and accept or reject it. If the recommendation is accepted by the Academic Programs Manager, the Director of Operations will meet with the student to dismiss him/her from study at the institution. The Director of Operations of the institution will deliver to the student a letter of dismissal and a calculation of refund due or tuition owing, in accordance with PCTIA Bylaw 37.5. If the recommendation is rejected by the Academic Programs Manager, the Director of Operations will follow steps 5 through 7, above.

8) If a refund is due to the student, RED Academy will ensure that a refund is forwarded to the student within 30 days of the dismissal.

9) If the student owes tuition or other fees to the institution, RED Academy may undertake the collection of the amount owing.

Respectful And Fair Treatment Of Students Policy

RED Academy is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students. RED Academy acknowledges its responsibility to provide a safe and civil environment for students to learn in. Harassment, intimidation, bullying, and discrimination disrupt both a student’s ability to learn and a school’s ability to educate its students in a safe environment. Since students learn by example, school administrators, faculty, staff, and volunteers should demonstrate appropriate behaviour, treating others with civility and respect and refusing to tolerate harassment, intimidation, bullying or discrimination.

The RED Academy is committed to ensuring that its learning environment promotes the respectful and fair treatment of all students.

While on RED Academy premises or in the course of activities or events hosted by RED Academy the following activities are prohibited:

• Bullying
• Harassment
• Intimidation
• Discrimination

We accept that bullying, harassment, intimidation, or discrimination means any gesture or written, verbal or physical act that takes place on school property, at any school-sponsored function that: a) is motivated by any actual or perceived characteristic, such as race, color, religion, ancestry, national origin, gender, sexual orientation, gender identity and expression, or a mental, physical or sensory disability; and, b) a reasonable person should know, under the circumstances, that the act(s) will have the effect of harming a student or damaging the student’s property, or placing a student in reasonable fear of harm to his person or damage to his property; or c) has the effect of insulting or demeaning any student or group of students in such a way as to cause substantial disruption in, or substantial interference with, the orderly operation of the school.

If under any circumstances, a prohibited activity occurs, the following outlines the process for addressing the activity:

Step 1 – The student may report to a counselor in a safe, private environment about the issue. A translator will be provided when appropriate.
Step 2 – The counselor will consider a variety of factors (such as age and maturity level of the students involved or the severity of the circumstances) and recommend a course of action to the principal.
Step 3 – The principal will determine which course of action or punishment is necessary based on the factors above and these actions can be in the range of a simple warning all the way to expulsion. In all cases, safety and welfare of the students are tantamount, and the school will retain a position of zero tolerance for bullying, harassment, and discrimination.

Safety Policy

Policy:
RED Academy is committed to providing a safe environment for students, instructors, and employees (the RED Academy Community). RED Academy makes every effort to ensure all learning spaces and equipment are properly maintained and any required safety devices are in working order. Any concerns or issues must be reported to the Director of Operations.

Procedure:
The RED Academy Director of Operations will develop a safety checklist for learning and work spaces to ensure that the safety objectives of RED Academy and provincial legislation are met (RED Academy Safety Checklist). The Director of Operations will oversee and establish a Site Safety Committee for each location of RED Academy’s learning and work spaces.

Site Safety Committees will carry out regular reviews of their learning and work spaces against RED Academy Safety Checklist and report any recommendations for improvement to the Director of Operations.

The Director of Operations will ensure that each new employee of RED Academy receives a Health and Safety Orientation.

Responsibilities
RED Academy will

• Ensure regular inspections of learning and work spaces and take required actions to improve unsafe conditions
• Provide first aid facilities and basic first aid equipment in learning and office spaces
• Ensure compliance with WorkSafeBC and other applicable legislation
• Establish a building safety committee for each work or learning site
• Communicate any potential hazards or harmful conditions to the RED Academy community
• Ensure adequate resources are provided to address health and safety concerns and obligations.

Students, Staff and Instructors will

• Report any incidents, unsafe conditions, injuries, or safety concerns to the Director of Operations as soon as possible
• Be conscious of their individual and RED Academy’s collective community safety in all activities
• Follow all safety rules and procedures established by RED Academy or set out by RED Academy staff during a given activity.

Sexual Assault And Sexual Violence Policy

RED Academy Sexual Violence Policy

Purpose

RED Academy is committed to combating sexual violence in all forms in its community. Sexual violence is unacceptable and will not be tolerated. Individuals and groups who commit or attempt to commit acts of sexual violence will be held accountable through a process that ensures procedural fairness. This policy makes clear this commitment to addressing sexual violence and rape culture through survivor support, awareness, education, training and prevention programs, the appropriate handling of reports or complaints of sexual violence incidents, and to fostering and promoting a culture of consent.

 

Policy

RED Academy takes sexual violence very seriously. According to the Private Career Colleges Act, 2005, “sexual violence” means any sexual act or act targeting a person’s sexuality, gender identity or gender expression, whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent exposure, voyeurism and sexual exploitation. 2016, c. 2, Sched. 5, s. 1. No person shall commit, attempt or threaten an act of sexual violence against any other person. This includes, but is not limited to, sexual assault, sexual harassment, stalking, indecent exposure, voyeurism, degrading sexual imagery, verbal harassment of a sexual nature, distribution of sexual images or video without consent, cyber harassment, cyber stalking or an act targeting a person’s sexuality, gender identity or gender expression. RED Academy is willing to accommodate any student.

 

Education and Support

RED Academy can, upon request provide training/information about sexual violence to students or staff members and offers support for staff and students who have been affected by sexual violence.

Students can access information about the school’s counsellor, the Assaulted Women’s Health line (awhl.org), Support Services for Male Survivors of Sexual Abuse (www.attorneygeneral.jus.gov.on.ca/english/ovss/male_support_services), the Barbra Schlifer Commemorative Clinic (women only – schliferclinic.com) and It’s Never Okay (an Action Plan to Stop Sexual Violence and Harassment – www.ontario.ca/page/lets-stop-sexual-harassment-violence) on the student portal under “Health and Safety Resources”.

All students have a right to feel safe in their learning environment and thus should become familiar with the resources available to them and encourage other students to learn more about sexual violence and sexual violence prevention.

Students are not required to make a formal report to access the services of the college’s counselor.

 

Reporting

In the event that a student feels that he or she was a victim of sexual violence, we encourage the student to report it immediately. Reporting of sexual violence can be done in person or by email to Peter Lane at [email protected]

 

The school will respond to any reports of sexual violence within 5 business days and all information will be kept confidential where legally acceptable. If an incident of sexual violence is reported, a meeting will be scheduled with the student to discuss the incident and look for ways of resolving the situation. During this meeting, a Sexual Violence Report will be filled out. At the discretion of the student, this report can be done anonymously. If it’s determined that a crime may have been committed, the appropriate authorities will be called.

Students who report sexual violence have the right to request that no investigation takes place. However, depending on the nature of the sexual violence, the School may need to investigate to protect other members of the campus community.

During an investigation, survivors have the right to an external third party. In the event that a student feels that he or she was a victim of sexual violence, but does not wish to report the incident, we encourage the student to contact Peter Lane at [email protected]

 

Action

When considering which action to take in the event of a sexual violence incident, the school will consider the evidence and the nature of the incident. Actions may include:

  • Verbal or written apologies
  • Suspension or expulsion from the college
  • A referral to counseling
  • Termination of employment
  • Referral to police or other legal authorities

 

Appeal

Any party involved in a sexual violence incident may appeal the decision made by the college. All appeals must be made in writing to Peter Lane within 30 days. Peter Lane will review the evidence, and may ask to meet with parties involved to gather more information. Any meeting will be fully documented. During these meetings, all parties are allowed to bring a third party as a witness.

 

Policy Review

This policy will be reviewed every two years with extensive consultation with members of the RED Academy community and in accordance with the agreement made between the school and representatives of the school’s elected student governing bodies, for the provision and consideration of input from a diverse selection of students.

Dispute Resolution-Grade Appeal

Policy:
RED Academy provides an opportunity for students to resolve disputes of a serious nature and grades appeals in a fair, reasonable and equitable manner.

The policy applies to all RED Academy students who are currently enrolled or were enrolled 6 months prior to the submission of their concern to the Director of Operations.

Procedure for Student Disputes:

1. When a concern arises, the student should first attempt to address the concern with the individual most directly involved. If the student is not satisfied with the outcome at this level, the student should put his/her concern in writing and deliver it to the Director of Operations.
2. The Director of Operations will arrange to meet with the student to discuss the concern and desired resolution as soon as possible but within five school days of receiving the student’s written concern.
3. Following the meeting with the student, the Director of Operations will conduct any enquiries and/or investigations necessary and appropriate to determine whether the student’s concerns are substantiated in whole or in part. Those enquiries may involve further discussion(s) with the student either individually or with appropriate RED Academy personnel. All communications must be in writing.
4. The necessary inquiries and/or investigations shall be completed and a response provided in writing to all involved as soon as possible but no later than 10 school days following the receipt of the student’s written concerns.

a. If it is determined that the student’s concerns are not substantiated, the Institution will provide a written explanation of the decision and deny the complaint; or

b. If it is determined that the student’s concerns are substantiated in whole or in part, the Institution will propose a resolution.
The response must specify that the student will have five school days to appeal the decision. A copy of the decision and all supporting materials shall be given to the student, a copy will be placed in the Institution’s Student Conduct File, and the original will be placed in the student file.

5. If the student is not satisfied with the determination of the Director of Operations, the student must advise the Academic Programs Manager as soon as possible but within five school days of being informed of the determination. The Academic Programs Manager will immediately refer the matter to the Manager Director of the Institution.
6. The Managing Director or the Academic Programs Manager will review the matter and if necessary, may meet with the student as soon as possible but within five school days of receipt of the student’s appeal.
7. The original decision will either be confirmed or varied by the Managing Director or the Academic Programs Manager in writing within five school days after receipt of the student’s appeal or, if a meeting with the student occurred, within five days of that meeting. At this point, the Institution’s dispute resolution process will be considered exhausted.

If the student is or was enrolled in an approved program, is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, he or she may file a complaint with the Private Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca).

Procedure for Grade Appeal:

1. If a student is dissatisfied with a grade received and can provide evidence that a higher grade is warranted he/she should discuss with his/her instructor. The instructor will reconsider the grade and, if warranted, assign a different grade.
2. If the student is not satisfied with the outcome of his/her appeal to the instructor, he/she should submit a written appeal to the Academic Programs Manager.
3. The Academic Programs Manager will obtain a copy of the assignment/test in question from the instructor and will have another instructor re-assess the test.
4. If the student achieves a higher grade on re-assessment, the higher grade will be assigned to the student. If the student achieves a lower grade on re-assessment, the original grade will be retained.
5. The grade will be considered final and cannot be appealed.
6. The decisions on the grade appeal will be provided to students within 30 school days of RED Academy’s receipt of the written appeal.

 

Student Withdrawal

Policy:

If a student decides to withdraw from a program, he/she must provide a dated, written, notice of withdrawal to the Director of Operations. Refunds are calculated according to RED Academy’s Refund Policy and the date on which the written notice of withdrawal is received will be used to determine any refund owing.

An international student whose application for a study permit has been denied is entitled to a refund under PTIB Bylaw 38.3, if a copy of the denial letter is provided to RED Academy prior to the program start date.

Procedure:

• The Director of Operations will accept voluntary withdrawal notices from students by email or in handwritten format.
• Upon receipt of a withdrawal notice, the Director of Operations will provide the student with a confirmation of receipt of the notice, calculate any applicable tuition refund according to the Tuition and Refund Policy and communicate this information in a confirmation message to the student within 7 days of receiving the notice. This will be considered an acceptance of the notice of withdrawal.
• Once a notice of withdrawal is accepted, the student may not reverse their decision to withdraw.
• The Director of Operations will arrange for any tuition refund to be paid out within 1 month of accepting the notice of withdrawal.
• The Director of Operations will inform the instructor of the program and any other relevant staff member of the student’s withdrawal as soon as possible.
• The Director of Operations may request a non-mandatory meeting with the student or send the student an anonymous survey to solicit feedback on the students experience with RED Academy.

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RED Academy London
Aldwych House
71-91 Aldwych
WC2B 4HN
London, UK
0203 369 9733
RED Academy Toronto
462 Wellington St West
Toronto, Ontario
M5V 1E3
Canada
RED Academy Vancouver
1490 W Broadway
Vancouver, BC
V6H 4E8
Canada

Academic Integrity Policy

Web & App Development Programs

Sourcing Code

Plagiarism is a form of academic misconduct and is not tolerated at RED Academy, but we understand that when it comes to writing code, the line can be blurry between plagiarism and benefitting from open source software or examples published on sites like Stack Overflow.

The following policy outlines what is and is not acceptable when reusing and remixing code from from other sources on course projects.

Citing Your Sources

When you use a code example from another source such as Stack Overflow or MDN, you should cite your source in a comment. This policy applies even when you adapt the example for your own purposes (as you likely should be in most cases).

When you cite a source in a comment, provide a URL and the date it was referenced. Prefixing this information with “@source” or “Based on:” will help further delineate this for your instructor when they evaluate your project.

Sourcing code examples in your projects that are the product a collaborative in-class exercises (facilitated by the instructor) is not required.

If you are uncertain when you should cite a source, please check with your instructor.

Using Open Source Software

RED Academy’s developer programs are built entirely around open-source software, and as such, we require our students to participate as cooperative, license-respecting members of the open source community.

This means that when you use code from an open source project, you need both to attribute the source and follow the terms of any open source license that applies to the code you use.

A package.json file provides a basic reference for your project’s open-source JavaScript dependencies, but as a best practice, please provide attribution for the libraries that you use (HTML, CSS, and PHP included) as a part of your project write-up in README.md.

Using Code from Other RED Students or Alumni

Code may not be reused directly from other RED Academy students or alumni for project work.

While there will be times in class that we encourage students to work together to solve code challenges or engage in pair programming exercises related to projects, directly copying or adapting code from current or past students’ repositories is not permitted.

Directly using code written by other students shared privately through communication channels such as Slack or email is also not permitted.

Course Instructors Ultimately Determine What is Acceptable Code Re-use in Class

At RED Academy, your instructors strive to foster a environment in the classroom that mirrors the kind of collaborative work you would do on a team with other developers, and help you get the most out of your learning experience here encouraging you to seek to understand, rather than simply submit a required solution.

To that end, this policy isn’t meant to be excessively punitive, but rather serve as a set of guidelines for how you can achieve exactly that with the resources at your disposal, and in an honest, transparent way.

Ultimately, when in doubt, clarify with your instructor when you are unsure what is acceptable code re-use, and always reach out to an instructor when you need additional support on a project requirement rather than relying on someone else’s solution.

Consequences for Plagiarism

Students who have been identified as plagiarizing code will be given an automatic fail on the project, and will be required to meet with the Program Director to discuss any further action.

Failure to comply with the Academic Integrity Policy will affect a student’s records, and may result in failure to pass the program, and potentially, expulsion from the school.

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